Shipping policy
Last updated: June 20, 2026
At Xynqel, we aim to provide customers with clear and reliable information about order processing, shipping, and delivery. This Shipping Policy applies to eligible lighting products shipped within the United States.
Shipping Region
Xynqel currently ships eligible orders within the United States.
Orders placed for delivery outside the United States are not covered by this policy.
Transaction Currency
All prices, shipping charges, and order transactions are processed in USD.
If a customer’s bank, card issuer, or payment provider converts the transaction into another currency, it may apply its own exchange rate or additional fees. These third-party conversion charges are determined by the financial institution and are outside Xynqel’s control.
Order Cut-Off Time
The daily order cut-off time is 3:00 PM (GMT-7), Monday through Friday.
Orders placed before 3:00 PM (GMT-7) on a business day will begin processing that business day.
Orders placed after 3:00 PM (GMT-7) will begin processing on the next business day.
Orders are not processed or dispatched on weekends or United States public holidays.
Handling Time
Orders require 1–4 business days for handling before dispatch.
Handling time begins when an order enters processing and includes the time required to review, prepare, and package the order for shipment.
Handling days are Monday through Friday, excluding United States public holidays.
Transit Time
After dispatch, the estimated transit time is 3–6 business days.
Transit days are counted from Monday through Friday, excluding weekends and United States public holidays.
Actual transit time may depend on the delivery location and circumstances affecting the delivery network.
Estimated Delivery Time
The total estimated delivery time is 4–10 business days, consisting of 1–4 business days of handling time and 3–6 business days of transit time.
The estimated delivery period begins after the order is accepted for processing. Weekends and United States public holidays are not included in the estimate.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
Shipping Cost
Xynqel provides free standard shipping on eligible orders within the United States.
Customers will not be charged an additional standard shipping fee for eligible orders covered by this policy.
Order Status and Delivery Assistance
Customers who need assistance with an order status, shipment, or delivery may contact Xynqel at info@xynqel.com.
When contacting us about an order, please provide your full name, order number, and the email address used to place the order so our support team can review the request.
Delivery Delays
Shipping and delivery may occasionally be affected by circumstances outside Xynqel’s direct control, including carrier disruptions, severe weather, public holidays, transportation delays, or address-related issues.
Customers who believe an order is delayed should contact us at info@xynqel.com for assistance.
Address Accuracy
Customers are responsible for reviewing their shipping information before completing an order.
The recipient’s name, street address, unit or apartment number, city, state, ZIP code, and other required delivery details should be complete and accurate.
Customers who notice an address error should contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been dispatched.
Contact Information
For questions about shipping, delivery times, or order status, please contact us using the details below.
Store Name: Xynqel
Address:
1173 W 1000 N
Clinton, UT 84015
United States
Email:
info@xynqel.com
Operating Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT-7)
Expected Response Time:
We aim to respond to customer inquiries within 24 hours. Messages received outside our operating hours will be reviewed during the next available operating period.