Frequently Asked Questions (FAQs)

1. What types of products does Xynqel offer?

Xynqel offers a selection of lighting products, including chandeliers, pendant lights, wall lights, and other lighting fixtures. Product dimensions, materials, finishes, voltage requirements, bulb requirements, and installation details may vary, so please review the individual product page carefully before ordering.
2. How long will it take to receive my order?

Orders require 1–4 business days for handling before dispatch. After dispatch, the estimated transit time is 3–6 business days.

The total estimated delivery time is 4–10 business days, excluding weekends and United States public holidays. Our order cut-off time is 3:00 PM (GMT-7), Monday through Friday.
3. How can I check the status of my order?

For assistance with your order status or delivery, contact us at info@xynqel.com.

Please include your full name, order number, and the email address used during checkout so our support team can locate your order. We aim to respond to inquiries within 24 hours.
4. Can I return or exchange an item?

Eligible products may be returned or exchanged within 65 days of delivery. Products must be in new and original condition, unused and uninstalled except for reasonable inspection, and returned with their original packaging and included materials.

All returns and exchanges require prior approval. After approval, Xynqel will provide a prepaid downloadable and printable return shipping label at no cost to the customer. Please do not return an item before receiving approval and return instructions.
5. Which payment methods do you accept?

Xynqel accepts the payment methods displayed during checkout, which may include Shop Pay, Apple Pay, Google Pay, PayPal Wallet, Visa, Mastercard, American Express, Diners Club, and Discover.

All orders and refunds are processed in USD. Available payment methods may vary depending on your device, browser, payment account, and checkout configuration.