At Xynqel, we are committed to providing clear, reliable, and helpful customer support. Whether you have a question about our lighting products, an existing order, shipping, returns, refunds, or another store-related matter, please contact us using the details below.

Contact Information

Store Name: Xynqel

Address:
1173 W 1000 N
Clinton, UT 84015
United States

Email:
info@xynqel.com

Operating Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT-7)

Expected Response Time:
We aim to respond to all customer inquiries within 24 hours. Messages received outside our operating hours will be reviewed during the next available operating period.

How We Can Help

You may contact us for assistance with:

• Questions about our chandeliers, pendant lights, wall lights, and other lighting products
• Product specifications and order information
• Order status and tracking
• Shipping and delivery questions
• Return, exchange, and refund requests
• Damaged, defective, or incorrect items
• Payment or billing questions
• General feedback or store-related inquiries

Contacting Us About an Order

To help us review your request efficiently, please include:

• Your full name
• Your order number
• The email address used to place the order
• A clear description of your question or concern
• Photos of the product and packaging when reporting a damaged, defective, or incorrect item

Please ensure that the information you provide is accurate so our support team can locate your order and assist you appropriately.

Returns and Order Issues

Please contact us before returning an item. All returns must be reviewed and approved before return instructions and a prepaid downloadable return shipping label are issued.

Customers can download and print the approved return label and attach it securely to the return package. Xynqel covers the cost of the approved return shipping label, and customers are not charged for it.

Please do not send products to our address or any other location before receiving return approval and instructions from our support team.

Customer Feedback

We value customer feedback and use it to improve our products, website information, and customer service. Questions, comments, and suggestions may be sent to info@xynqel.com.

We look forward to assisting you.